Your cart
Close Alternative Icon

FAQ's

How do I track my order? 

You will receive a tracking order via email. Your tracking number will update once the shipment has been sent out. 

Check our Tracking Order page HERE. 

 

Where do you ship to? 

We ship to almost every country in the world. 

 

How long does shipping take? 

  • USA/AU/FR/SP: 12-20 business days  

  • CA/DE: 15-26 business days  

  • Rest of the World: 3-5 weeks (varies per country)  

*In some very rare cases, shipping can take up to 20-40 business days* 

 

How much does shipping cost? 

Shipping prices are 7.99 for USA, 8.99 for Canada and 11.99 International. These prices are set in USD, it will change based on your preferred currency setting. If you're order is $75 USD or over, you will receive free shipping anywhere in the world, on your entire order.

 

How can I get free shipping? 

We offer free worldwide shipping on orders over $75 (USD). 

 

Will I have to pay customs fees? 

Most countries won’t charge customs fees but it depends on your location and order. Please note, we don’t take responsibility for customs fees. 

 

Who can I contact if I don’t receive my item or it comes damaged? 

All questions can be sent to info@hopandbark.com and a member of our customer service team will be happy to help.  

 

How can I return an item? 

CLICK HERE to see our Return Policy. 

 

What payment methods do you accept? 

We accept all major Credit Cards: Visa, MasterCard, and Amex. Also, PayPal, Apple Pay and Google Pay. 

 

Is checkout on your site safe? 

Yes! Your security is of the utmost importance to us. Our shop is hosted by a world-renowned web hosting and payment processing provider (Shopify). The safest, most effective forms of personal data encryption is used. 

Sale

Unavailable

Sold Out